Artificial Intelligence is just the beginning. These days, customer service comes in a bewildering array of flavors — many of them robotic. Thanks to advances in artificial intelligence (AI) and other self-service technologies, companies are now automating traditional points of customer contact, such as call-in centers. In fact, Gartner predicts that by 2020, 85 percent […]
- Tag "5 Ways to Improve Solar PV Servicing"