Job Description :
The Inside Sales Manager is a challenging and rewarding role which presents the opportunity to engage with all of 8Minutess customers on a daily basis. The Pre-Sales Manager is responsible for owning communications between 8Minutes and our customers.
This includes answering phone calls and/or responding to emails and explaining the solar installation process, designs, billing, monitoring system and interconnection procedures.
The Inside Sales Manager is also responsible for assisting customers with activating their solar system over the phone, as well as maintaining our relationship through the entire contract term. Being an Inside Sales Manager at 8Minutes presents the opportunity to work with all internal teams and stay current on exciting changes and announcements that affect our customers!
The Inside Sales Manager should have strong verbal communication, writing, follow up and problem solving skills and should be results oriented to deliver the customers expectations.
Answer phone or email enquiries from customers
Manage, maintain and update customer relationship management portal
Communicate with internal teams to improve 8Minutes customer experience
Provide Tier-1 technical support
Handle escalated customer inquiries including follow up and all communication
Answer questions regarding system performance, maintenance and billing
Efficiently manage & track communication flow between 8Minutes and the customers
Salary: Not Disclosed by Recruiter
Industry:Internet / Ecommerce
Functional Area:Sales , Retail , Business Development
Role Category:Channel Sales
Role:Sales / BD Manager
Employment Type: Permanent Job, Full Time
Inside Sales Manager Inside Sales Sales Manager Sales customer service Business Development sales management
Desired Candidate Profile
Excellent customer service skills required
Excellent written and verbal communication skills required
Ability to independently make decisions and solve problems
Highly analytical mindset and data-driven approach to customer service
Excellent analytical skills and strategic thinking
High comfort level in fast paced, entrepreneurial, team environment
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
8Minutes – Startup
8minutes was founded in 2015 to help accelerate India’s transition to clean energy. As India reached grid parity, we began our mission to make solar energy affordable and accessible to a billion people.
Today, 8minutes energy consumers produce their own energy from their very own roof, setting a paradigm shift in the manner in which energy has been produced for over a century. Every home that chooses to switch to clean solar energy, makes a commitment to move forward to a better world for generations to come.
Each day we are breaking barriers towards mass adoption of clean energy by spreading awareness, building communities, creating financial incentives, and delivering cutting edge technology. We innovate relentlessly to deliver the most advanced products and solutions that are fundamentally changing the future of energy.